FAQs

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Is it necessary to re-pair the adapter each time it is used?

No, it is not necessary to re-pair the adapter each time it is used. Once it has been properly set up, your phone will automatically connect to the adapter when your vehicle is started.

Is this product compatible with iPhones?

Yes, this product is compatible with all iPhone models from the iPhone 6 (running iOS 10) to the iPhone 15 Pro Max.

Android mobile system version Android 10 or above

Can I connect multiple phones to the Smart TV?

Yes, it is possible to connect multiple phones to the Smart tv. The Smart tv will automatically connect to the last paired phone if it is present in the vehicle. If the last paired phone is not available, you can manually connect to the other phone.

Does this product come with instructions for installation?

1. Enable the Bluetooth and WIFI networks on your phone.

2. Make sure your phone is not connected to any other WIFI or Bluetooth networks and remove any hands-free connections from your phone and car system settings.

3. Wait for the interface to appear on the screen.

4. On your phone, go to the list of Bluetooth devices and select the one with a name starting with TFxxx.

5. When prompted, select "Pair" on your phone.

7. Once connected, select "Use CarPlay" when the notification appears.

When can I expect to receive my order?

In general, orders will be delivered within 7-12 business days. Please note that delivery times may vary depending on the shipping location and the location of the customer. Factors such as the time of year may also impact delivery times.

What is the time limit for returns?

Depending on your required result, we offer 365 Days Warrantee,

Why is there no sound on the device?

There are three audio output modes: SPK (device's own speaker)/FM transmitter/AUX. The device will only emit sound when SPK mode is selected. If FM/AUX is selected, the device will not emit sound.

What is the function of the GPS module?

After inserting the GPS module and successfully connecting the GPS to the satellite, the DVR will display the speed. When playing a video through a designated program on the computer, it will display speed, coordinates, and map.

How to automatically restart a problem to solve it?

Most automatic restart issues are caused by the power supply or mini SD card. Please gradually try the solution:

1. Use the charger included in the packaging to connect to the power supply, or try using a 3A charger to connect to the power supply.

If step 1 does not work, please use another mini card

How Do I Install The Backup Camera?

1. Mount the Camera: Place the rear view camera on the rear license plate or another suitable location af the back of your vehicle, ensuring it has a clear view of the road behind.

2. Connect to Power: The rear view camera usually needs to be connected to a power source. This often involves wiring it to the reverse light power lead so that the camera is powered on when the vehicle is put into reverse.

3. Route the Cables: Carefully route the camera's video cable from the rear of the vehicle to the front, nere the DrivePlay device is mounted. Be sure to secure the cable and keep it away from any moving parts.

4. Connect to the DrivePlay Device: Plug the video cable into the AV IN port of the DrivePlay device. This enables the video feed from the camera to be displayed on the screen.

5. Configure the DrivePlay System: Once everything is connecied, configure your DrivePlay system settings to recognize the rear view camera. This mignt irvolve selecting the correct input source for the camera feed

6. Test the System: Before using it on the road, thoroughly test the system to ensure that the camera provides a clear view and that the system swilches to the camera viaw when the cor is in reverse

Can I use voice control with KOKO Driveplay while driving?

Yes, KOKO DrivePlay allows for voice control capabilities while driving.

This feature enables you to use voice commands to control various functions such as making calls, sending messages, navigating, and playing music, all without needing to take your hands off the steering wheel.

Voice control can be accessed via the voice assistant on your connected smartphone, like Siri for Apple CarPlay or Google Assistant for Android Auto, offering a safer and more convenient driving experience.

Is Koko Driveplay Controllable via steering wheel buttons?

KOK DrivePlay's integration with steering wheel controls is limited.

While connected to your car's speakers, you can use your steering wheel's volume controls.

However, for other functions like pausing, playing, or skipping tracks, you'll need to rely on your phone, the DrivePlay screen, or voice commands.

This setup ensures that while you have some steering wheel control, you also get the advanced features of DrivePlay for a comprehensive driving experience.